Loxone troubleshooting: 7 common problems and how to fix them

1. 1. Check that the front LED is on. If it is off, inspect the power cable and the circuit breaker.
2. 2. If the LED is red, check the ethernet cable between the Miniserver and router. Connect it directly to the router, not to a secondary switch.
3. 3. From the Loxone app, tap the Miniserver name → Restart Miniserver. Wait 90 seconds.
4. 4. If it still does not respond, physically disconnect power for 30 seconds and reconnect.

1. 1. Open the app and check the status icon in the top corner. An orange cloud indicates a network problem.
2. 2. Verify that Loxone Cloud DNS is active: go to app.loxone.com in a browser and confirm you can see your Miniserver.
3. 3. Check username and password. Loxone app credentials are different from your my.loxone.com account — they are the Miniserver's own credentials.
4. 4. If you recently changed your router or Wi-Fi password, the Miniserver may still be trying to connect to the old network. Connect it via ethernet temporarily to re-establish the connection.

1. 1. Try activating the light individually from the app. If it responds individually but not via the mood, the issue is with the mood configuration — edit it (see the moods guide).
2. 2. If the light does not respond at all, check the status of the corresponding Tree extension. In the app go to Miniserver → System Status.
3. 3. Physically inspect the actuator (dimmer or relay). An orange LED on the actuator indicates a communication failure with the bus.
4. 4. If multiple lights in the same zone fail, the Lighting Controller for that zone may have lost its Tree bus connection.

1. 1. In the app, open the climate control for the room and verify the active mode: Comfort, Eco, or Manual.
2. 2. If it is in Eco mode, the target temperature is higher (heating) or lower (cooling) than normal. Switch to Comfort temporarily to confirm the equipment responds.
3. 3. Verify that the room sensor temperature reading is accurate. A miscalibrated sensor can make the system think the target temperature has already been reached.
4. 4. Check that the AC/heating unit has power and that the Loxone thermostat is sending a signal (thermostat actuator LED).

1. 1. On your phone: Settings → Notifications → Loxone → confirm they are enabled.
2. 2. In the Loxone app: Profile → Push Notifications → make sure this device is registered.
3. 3. Sign out of the app and sign back in. This re-registers the device push token.
4. 4. Verify that the Miniserver has an active internet connection — without internet, the Loxone notification server cannot reach your phone.

1. 1. Access the Miniserver web interface: open a browser and go to its local IP (e.g. 192.168.1.50) or via Cloud DNS.
2. 2. Go to Diagnostics → Logs. You will see storage used and can delete old logs.
3. 3. Delete events older than 90 days. Do not delete the configuration file or recent backups.
4. 4. If the SD card is more than 4 years old, consider replacing it preventively. Class 10, 16 GB SD cards are sufficient for most installations.

It is more common than you would think. Installers change business, close, or simply stop responding. Meanwhile your system keeps running — but with no one who understands it.

1. 1. Recover admin access to the Miniserver: you need the original admin username and password. If you do not have them, a factory reset wipes the programming — not recommended.
2. 2. Export the configuration backup from the web interface (Diagnostics → Backup) before making any changes.
3. 3. Document the current state: number of extensions, firmware version, Miniserver name.