A monitoring and support layer
for the installs you already have.
Partner Pilot gives Loxone installers a fleet view, one-click diagnostics, and a customer-facing support layer built on LoxPilot, without you having to build any of it yourself. We're taking on a small number of partners while the program takes shape.
What partners get
Built by a LOXONE Platinum partner, for installers.
Open any customer's Miniserver, instantly
A fleet view across every install you manage, with one-click access into any customer's Miniserver directly from LoxPilot.
One-click Diagnostic Review
Uptime, battery health, and a config health scan, rolled into a prioritized list of actions. Run it in seconds, on any system.
Plain-language monitoring your customers understand
Customers get a monitoring view they can actually read, plus Grixx, our Loxone-trained AI, as their first line of response.
Support tickets, pre-loaded with diagnostics
When something needs your attention, the ticket already has the uptime, battery, and config context attached. No back-and-forth to reproduce the problem.
Fleet-wide health, not just single systems
See which installs need attention before your customers notice, across your whole book of business.
Complementary to Loxone Exosphere
Exosphere is built for fleet ops. LoxPilot is the customer-facing layer and escalation loop on top of it, not a replacement.
About the native Loxone MCP
Loxone 17.1 ships a native MCP. LoxPilot is for a different job.
Loxone's own tooling is excellent for the technical side. LoxPilot is for the customers on the other end of your install, the ones who want their system watched for them, want plain-language answers instead of a config tree, and want a real support loop when something needs your attention. It's the layer on top, not a replacement underneath.
Request an invitation
Tell us about your business and we'll be in touch if it's a fit for this round of Partner Pilot.