Loxone help guides

Locked out of your Loxone Miniserver: forgot the admin password

You cannot sign in to make changes, the admin password does not work, or you are not sure which account you are even supposed to use, and you want to get back in without wrecking your system.

Loxone service call costs, and cheaper alternatives

Something on your Loxone system needs attention and you want to understand what a service call will actually cost before you book one, plus whether there is a cheaper way to solve it.

My Loxone installer disappeared, what now?

The company or person who set up your Loxone system has stopped answering, closed, or moved on, and you are left with a working home but no one who understands it.

What does Loxone support actually cover for homeowners?

You have a Loxone system, something needs attention, and you are not sure who you are actually supposed to call, because Loxone itself does not seem to help homeowners directly.

Loxone app not connecting to your Miniserver: local vs remote

The Loxone app shows an offline or warning icon and will not load your home, and you want to know whether it is a local Wi-Fi problem, a remote Cloud DNS problem, or a login issue before calling anyone.

Loxone Miniserver offline: LED status meanings and fixes

Your Loxone app says the Miniserver is unreachable, or the house has stopped responding, and you want to read the front LED to figure out whether it is a power, network, or hardware issue before calling anyone.

Loxone troubleshooting: 7 common problems and how to fix them

Your Miniserver, app connection, lights, thermostat, or notifications aren't working the way they should, and you want to diagnose it yourself before calling anyone.

Set up remote access to your Loxone from anywhere

You want to control or check your Loxone system while away from home, or the app used to connect remotely and now it doesn't.

How to change Loxone scenes without your installer

You want to tweak a lighting mood, rename it, or schedule when it runs, but you assume you need to call your installer, and you'd rather just do it yourself from the app or a chat message.

How to create and edit scenes (moods) in Loxone

You want to activate, tweak, or build a new lighting preset (mood) from the Loxone app, without opening Loxone Config or calling your installer.

Loxone schedule or timer not running

A schedule, timer, or automatic scene that used to run on its own has stopped firing, is firing at the wrong time, or never seems to trigger anymore.

How to add a new device to your Loxone system

You bought a new Loxone device, an Air sensor, a smart plug, or a new switch, and want to know if you can add it yourself or if you need to call your installer.

Loxone alarm keeps going off or false triggers

Your Loxone alarm is triggering when nothing is actually wrong, waking you up, or you cannot tell which zone or sensor is causing it.

Loxone Audioserver no sound: why music won't play and how to fix it

You open the Loxone app to play music in a room and nothing comes out of the speakers, or the wrong source plays, or the zone won't join a group with other rooms.

Loxone blinds or shades not responding

One blind, a whole group, or an entire room of shades isn't responding when you tap up, down, or a favorite position in the app.

Loxone Miniserver SD card failure: symptoms, recovery, prevention

Your Loxone system is behaving erratically, logs or backups are failing, or the Miniserver shows an orange LED, and you suspect the SD card is wearing out and want to know what is safe to do yourself.

Loxone Touch switch not responding: how to troubleshoot it

A Loxone Touch switch on your wall isn't reacting the way it used to, one tap does nothing, the LED is dark, or the light it controls won't respond, and you want to figure out whether it's the switch, the load, or the connection before calling anyone.

Understanding your Loxone energy monitoring at home

You can see energy numbers in the Loxone app but you're not sure what they mean, whether they're accurate, or why consumption and production don't seem to add up.

Should you update your Loxone firmware? Compatibility risks explained

The Loxone app is prompting you to update firmware, or you're wondering whether you should, and you're worried an update might break the custom setup your installer built.

Loxone vs Control4 vs Crestron: support cost compared

You're comparing smart home platforms, or you already own one, and you want to understand what ongoing support actually costs and looks like for each.

LoxPilot vs calling your installer: which for Loxone support?

Something is wrong with your Loxone system and you're not sure whether to call your installer, try LoxPilot, or figure it out yourself first.

LoxPilot vs Loxone official support for homeowners

You have a Loxone problem and you're looking for how to contact Loxone directly, but you can't find a homeowner support line or a way to open a ticket yourself.