Connectivity

Set up remote access to your Loxone from anywhere

You want to control or check your Loxone system while away from home, or the app used to connect remotely and now it doesn't.

Updated July 15, 2026~1 min read

Quick answer

Remote access works through Loxone Cloud DNS, which gives your Miniserver a permanent web address, so the app can find it from any network without you setting up anything on your router.

Remote access to your Loxone system runs through Loxone Cloud DNS, not through anything you configure on your own router. Here's how it works, how to check it, and what to do if it stops.

Step by step

How Loxone remote access actually works

1
Your Miniserver is registered with Loxone Cloud DNS, which assigns it a unique, permanent address in the form dns.loxonecloud.com/YOUR-SERIAL-NUMBER.
2
The Loxone app uses that address to find and connect to your Miniserver from any network, home Wi-Fi, cellular data, or another Wi-Fi network entirely.
3
This is different from setting up your own port forwarding or VPN, Cloud DNS is a Loxone-managed service that comes configured with the Miniserver.
4
You can test that Cloud DNS is working by opening a browser and going to your Miniserver's dns.loxonecloud.com address while on a cellular connection, away from your home Wi-Fi.

Grixx can confirm your Miniserver's Cloud DNS address is reachable right now, so you know before you even leave the house whether remote access will work.

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The two sets of credentials people mix up

1
Your my.loxone.com account is used for the Loxone Config software and managing your registered projects, it is not what the app uses to log into your home.
2
The Loxone app on your phone uses the Miniserver's own username and password, set up separately, usually by whoever installed your system.
3
If the app is asking for credentials and your my.loxone.com login doesn't work, that's expected, try the Miniserver credentials instead.
4
If you don't know your Miniserver credentials and can't find them, that's an access recovery situation, not a remote access setup issue.

Grixx keeps a record of which credentials go where for your system, so you don't have to remember the difference between your Loxone account and your Miniserver login.

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Checking if remote access is reachable

1
Turn off Wi-Fi on your phone and switch to cellular data, then open the Loxone app and see if it connects.
2
Check the connection status icon in the app, a solid connection icon means it found your Miniserver over the internet, an orange cloud or warning icon means it did not.
3
Try the browser test from the previous section, going to your Miniserver's dns.loxonecloud.com address directly, this tells you whether the problem is the app or the connection itself.
4
If the browser test also fails while your home Wi-Fi is clearly online, the issue is more likely on the network side than with the app.

Ask Grixx to run a reachability check on your Miniserver's Cloud DNS address. It can tell you in seconds whether the problem is on your end or the Miniserver's.

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What to do if remote access stops working

1
Confirm your home internet connection is actually up, if your home Wi-Fi or internet service is down, remote access to the Miniserver will fail regardless of Cloud DNS.
2
Restart the Miniserver from the app while you're still on the same home network, a stuck Cloud DNS registration is sometimes cleared by a restart.
3
If your internet provider recently changed your router or service, the Miniserver's connection to Cloud DNS may need to re-establish, give it some time after a router restart.
4
If remote access still fails after confirming the Miniserver is online locally, this points to a network configuration issue that needs a closer look.

Grixx monitors your Miniserver's Cloud DNS status continuously, so if remote access goes down, you get an alert instead of finding out only when you're away and need it.

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When the fix involves your router or network

1
If none of the above resolves it and the issue looks like it's coming from your router, firewall, or ISP settings, this is not something to change yourself.
2
Note what you've already checked (Miniserver online locally, correct credentials, Cloud DNS test result) so whoever helps you doesn't have to start from scratch.
3
Reach out to a certified Loxone integrator or your installer to review the network configuration.
4
Avoid resetting your router to factory defaults or disabling your firewall as a troubleshooting step, that can create a bigger problem than the one you started with.

Grixx documents exactly what was checked and when remote access last worked, so your integrator has real information to start from instead of guessing.

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When to call a licensed pro

If remote access requires changes to your router's port forwarding, firewall rules, or network settings to get working, that's networking work best handled by a certified Loxone integrator. Do not make firewall or port-forwarding changes yourself, a misconfigured router is a common way home networks get exposed.

Why LoxPilot

Grixx can check your Miniserver's Cloud DNS reachability right now and tell you whether the problem is your credentials, your connection, or the Miniserver itself, without you needing to test it blind from outside your home.

Frequently asked questions

What is Loxone Cloud DNS?

It's the Loxone service that gives your Miniserver a permanent web address (dns.loxonecloud.com/YOUR-SERIAL) so the app can reach it from anywhere without you configuring your own router settings.

Why does my my.loxone.com login not work in the app?

The app connects using your Miniserver's own username and password, not your my.loxone.com account. Those are two separate logins for two different things.

Do I need to set up port forwarding for remote access to work?

No, Cloud DNS is designed to work without you configuring port forwarding. If someone suggests changing your router's port forwarding or firewall to fix remote access, that should be handled by a certified integrator, not done casually.

Why did remote access work before and suddenly stop?

The most common causes are a home internet outage, a router or ISP change that disrupted the Miniserver's connection, or the Miniserver itself going offline. Confirm the Miniserver is reachable locally first before assuming it's a remote-access-specific problem.

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Grixx, LoxPilot's AI assistant, can walk you through this step by step or diagnose your system directly.

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